A Warehouse Management System (WMS) Functional Support job involves providing support and expertise in the implementation, maintenance, and enhancement of warehouse management systems within an organization. Here's a general description for such a role:
Job Title: Warehouse Management System Functional Support
Job Description:
Responsibilities:
Implementation Support:
- Collaborate with cross-functional teams to understand business requirements for warehouse management.
- Assist in the implementation of WMS solutions, ensuring alignment with business goals and processes.
- Conduct user training sessions to familiarize warehouse staff with system functionalities.
System Maintenance:
- Monitor and maintain the performance of the WMS to ensure smooth and efficient warehouse operations.
- Troubleshoot and resolve issues related to the WMS, collaborating with IT and vendors as needed.
- Regularly update system configurations and parameters to meet changing business needs.
User Support:
- Provide ongoing support to end-users, addressing inquiries and issues related to the WMS.
- Create and maintain documentation, including user manuals and troubleshooting guides.
- Conduct periodic training sessions for new employees and refresher courses for existing staff.
Continuous Improvement:
- Identify opportunities for process improvement and optimization within the warehouse.
- Collaborate with stakeholders to implement enhancements and updates to the WMS.
- Stay informed about industry trends and best practices in warehouse management technology.
Collaboration:
- Work closely with IT teams, warehouse managers, and other stakeholders to ensure seamless integration of the WMS with other systems.
- Collaborate with vendors and external partners to resolve issues and implement upgrades.
